FAQ's - Frequently Asked Questions

Click on any question to jump to the answer

Where do I find my order status and order history?

Where do I enter a coupon or discount code?

Do you have more size info or a sizing chart?

What's the deal with your shipping? (Ship time, carriers, tracking)

What is your return policy?

Do you offer bulk discounts or high volume pricing?

Is your site secure? What about privacy and credit card security?

Order Status & History

You can see your order status, order history and print receipts by logging into your account and clicking on Orders History. Also, we'll send you an email when your order has shipped with tracking info.

Coupon & Discount Entry

Enter your coupon on the bottom of the shopping cart page *before* you start the check out process. Once you've added items to your shopping cart, click the Cart link found at the top of each page. Once on the cart page, scroll to the bottom and you'll see a section entitled Enter A Coupon.

Size Chart

Standard Tees
Pre-shrunk ringspun combed cotton. It's soft! Women's standard shirts are Junior size and fitted for a fashionable retro look. These shirts run small for women. Ladies should size up for more room.

	S	M	L	XL	2X
Mens (Chest)	34 - 36	38 - 40	42 - 44	46 - 48	50 - 52
Ladies Jr (Size)	< 0 - 2	< 4 - 6	< 8 - 10	< 12 - 14	< 16 - 20

Extra-Soft American Apparel Tees (Red, Green, Gray)
Lightweight, super comfy and slightly slimmer than our standard tees.

Men's	S		M		L		XL		2XL
Chest (inches)	34-36		38-40		42-44		46-48		48-50
Waist (inches)	30-32		32-33		33-34		36-38		40-42

Women's	S		M		L		XL		2XL
Size	0-2		4-6		8-10		12-14		16-18
Chest (inches)	30-32		32-34		36-38		40-42		44-46
Waist (inches)	25-26		27-28		30-32		33-35		36-38

Online Shopping Security

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Clutch Tees is registered with the Authorize.Net Verified Merchant Seal program. GoDaddy.com has certified our encrypted transactions.

We love you, and that should be enough, but we know it isn't. We want to make sure that you know that you can shop at ClutchTees.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram [link: http://www.authorize.net/resources/howitworksdiagram/] ). The company adheres to strict industry standards for payment processing, including:

Online Payments

Returns & Exchanges

Are our shirts to hot for you? Did you lose 30 pounds in 3 days and now the t-shirt is just to big on you? No problem, we thought you looked like you lost weight. We want you to be happy and we stand by our stuff. We offer 30-day returns on all new condition, unworn and unwashed products. If you would like to return or exchange an item, please contact us for an RMA (Return Merchandise Authorization) and include your order number and the SKU of the item you would like to exchange or return. Shipping charges are not refundable, that is to say that you'll need to pay for the postage back to our place. If you request a refund rather than an excahnge, we'll refund the cost of the product(s) but not shipping costs.

Bulk Discounts For Large Orders

Yes, we do offer volume discounts. If you're interested in ordering more than 10 shirts of any single design please contact us.

Shipping Information

Here are a few details about our shipping:

• All products ship within 3-4 business days.
  
• You will receive an email confirmation when your package has shipped.
  
• All packages are tracked by USPS or FedEx for your convenience.
• Shipping costs vary based on your location and are calculated by weight and zone rates set by the US Postal Service or FedEx.